Refund Policy

We guarantee 100% refund, no question, but with an exception: you need to request refund before the production (printing) started.

More details

When received your order, we will make draft design and send to you for reviewing. You can request edit/modification unlimited time until you're happy with it. If after all, you still not satisfy or just don't want it anymore, you can request refund, and we will refund 100% order value, no question.

But if you approve the draft (or didn't response to us your decision in 24h after we send the draft), we will start printing it, and at this moment, you can not request refund anymore. The reason is every product is highly personalized base on each customer, so it can't be restocked.




Damaged Product / Manufacturers Defect :

If the product arrives damaged. Whether due to shipping or a manufacturer’s defect, we will reship the new product to you. And you can also request refund if you want to.



Product Lost in Transit :

If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! Please make sure the address you provide is correct and accurate.


Late or Missing Refunds (If applicable):

  • Check your Bank Account again.
  • Contact Credit Card Company.
  • Processing time USUALLY takes 1-3 business days.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@kutepaw.com